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Frequently asked questions
General
What documents do I need to rent a vehicle?
You will need a valid driver’s licence, a passport or ID, and a credit or debit card for the security deposit.
What happens if I return the car late?
Late returns may result in additional charges. Please contact us if you need to extend your rental.
Is there a mileage limit?
Most rentals include a standard mileage allowance. Please check the details when booking.
Do I need an International Driving Permit in New Zealand?
If your licence is not in English, you will need an International Driving Permit (IDP) or an official translation.
What is the fuel policy?
Vehicles are provided with fuel and should be returned with the same fuel level.
Where can I pick up and return the vehicle?
Vehicles can usually be picked up and returned at agreed locations such as Queenstown, Christchurch, or other arranged locations.
Is a security deposit required?
Yes, a refundable security deposit is required before the vehicle is released.
What is the minimum age to rent a car?
The minimum age to rent a vehicle is typically 25 years old. Drivers must hold a valid driver’s licence.
Is insurance included in the rental price?
Yes, basic insurance coverage is included. Additional coverage options may be available depending on the vehicle.
What should I do in case of an accident or breakdown?
Contact our team immediately so we can assist you and guide you through the next steps.
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