Question 1

What documents do I need to rent a vehicle?

Accepted Answer

You will need a valid driver’s licence, a passport or ID, and a credit or debit card for the security deposit.

Question 2

What happens if I return the car late?

Accepted Answer

Late returns may result in additional charges. Please contact us if you need to extend your rental.

Question 3

Is there a mileage limit?

Accepted Answer

Most rentals include a standard mileage allowance. Please check the details when booking.

Question 4

Do I need an International Driving Permit in New Zealand?

Accepted Answer

If your licence is not in English, you will need an International Driving Permit (IDP) or an official translation.

Question 5

What is the fuel policy?

Accepted Answer

Vehicles are provided with fuel and should be returned with the same fuel level.

Question 6

Where can I pick up and return the vehicle?

Accepted Answer

Vehicles can usually be picked up and returned at agreed locations such as Queenstown, Christchurch, or other arranged locations.

Question 7

Is a security deposit required?

Accepted Answer

Yes, a refundable security deposit is required before the vehicle is released.

Question 8

What is the minimum age to rent a car?

Accepted Answer

The minimum age to rent a vehicle is typically 25 years old. Drivers must hold a valid driver’s licence.

Question 9

Is insurance included in the rental price?

Accepted Answer

Yes, basic insurance coverage is included. Additional coverage options may be available depending on the vehicle.

Question 10

What should I do in case of an accident or breakdown?

Accepted Answer

Contact our team immediately so we can assist you and guide you through the next steps.

Frequently asked questions